Show MoreCommunication is an important skill for people to have in an organization. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organization should be trained to deal with different situation that involve communicating effectively. In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the essay will…show more content…
Interpersonal communication takes place between two or more people, in a face to face context, through verbal and non-verbal messages and gestures (Sethi and Seth, 2009). By being aware of the interpersonal communication skills, managers can understand an employee’s attitudes and beliefs through the verbal and non-verbal gesture they offer. For instance, a manager who is aware of interpersonal communication skills will be able to pick on an employees attitudes and beliefs towards a designated job and being able to attune the job requirements to the preferences of the employee. In addition, understanding different models of communication enable managers to depict different messages being provided by the employee or customer and develop their communication skills. The Shannon and Weaver model of communication was developed to show the effects communication between two people (interpersonal communication) (Kikoski 1993). In the Shannon and Weaver model, a message is encoded (via a symbolic form) from a source (the sender) through a medium called a channel, and decoded (retranslated) by the receiver. However, the message can be interrupted by a process called noise and can result in discrepancy and sometimes negative feedback from the receiver (Bowman and Targowski 1987). In response to the Shannon and Weaver model of communication, through the identification of any noise within the communication process, as a result of the manager level of attunement in
Interpersonal Skills Essay
In the area of interpersonal skills, there are many concepts that can be discussed. Establishing a relationship and providing support to the client, are just two of the many concepts that should be covered. There are many areas in the human service field that a case manager and human services worker has to fulfill their duties in. Initially taking the time to get to know the patient and earning their trust are very important first steps. After the trust has been earned and treatment plans have been completed, there will be a need for providing support; sometimes continuous support is even needed. The following paragraphs will discuss the many facets of interpersonal skills.
Establishing a RelationshipEstablishing a relationship with a client is the most important part of a client's treatment. As a case manager you want to introduce yourself to a client in a very personal and inviting fashion. A client needs to feel a sense of security before they can trust the case manager. As you introduce yourself to the client you want to do it in a way that they understand and that is appropriate to their age, gender and culture. For instance, establishing a relationship with a child may call for you becoming a play partner. A child never wants to feel threatened so you have to get down to their level. Listening attentively and working diligently with allow you to remain subjective and objective as you gather information about him or her. Throughout the entire process you want to conduct yourself in a fashion that is not judgmental to them or as if you are forcing your personal beliefs on them. Assuming that you know how to fix their problem or you know the answer to the entire question, can create a distrust which will break any bond that has been formed so far. As you continue to learn more about your client, you will work even harder to gain their trust and establish common ground so he or she will know you have their best interest at heart. One last thing is to try to sympathize with the client, to make them feel more comfortable and at ease discussing personal things with you.
Motivating a ClientCase managers should be a client's biggest motivator but without the client's full participation, the goal is almost unattainable. They will assess the patient to help him or her figure out what their goals may be or should be. Doing this together allows them to set realistic goals, so that they will be more attainable and much more effective. With the clients participation they will both develop a strategy and formulate a plan on how to reach these goals. They will both assess theses goals and decide together which will be short term, and which will be long term. Then you will implement these goals but it is imperative that both parties follow and abide by the guidelines set forth, in order for the relationship to grow to its full potential and the...
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